Terms & Conditions

START MOVING LLC - Monroe, Connecticut (INTRASTATE & INTERSTATE) - Last Updated: January 2026

1. AGREEMENT OVERVIEW

This Household Goods Moving Agreement (the "Agreement") governs all moving and packing services provided by Start Moving LLC ("Company," "we," "us," or "our"). By booking services, paying a deposit, or signing/accepting the written estimate/quote electronically, the customer ("Customer," "you") agrees to be bound by this Agreement.

This Agreement, together with the written estimate/quote and inventory list, constitutes the entire agreement between the parties.

Sections specific to moves within Connecticut are noted as "Intrastate (Connecticut only)." Moves outside Connecticut are noted as "Interstate / Out-of-State."

2. GOVERNING LAW & REGULATORY COMPLIANCE

  • Intrastate moves: governed by Connecticut law.

  • Interstate moves: governed by federal and state laws applicable to long-distance household goods movers.

3. ESTIMATES & PRICING

Estimates

All estimates are based on information available at the time of quoting and may be provided as:

  • Flat-Price (Binding) Moving Quotes – Standard for all interstate moves and intrastate moves.

  • Hourly Moving Quotes – Available only for local Connecticut moves and short-distance moves to nearby states (Massachusetts, New York, New Jersey) if the distance and size of the move allow. The Company reserves the right to determine whether a move qualifies for a flat-price or hourly quote, based on distance, inventory, access, and other factors, at our sole discretion.

Estimates are prepared using:

  • Customer-provided inventory lists

  • Virtual or video walkthroughs

  • In-person walkthrough appointments at the pickup location

Note: An inventory list may not always be created when an in-person walkthrough is performed. In such cases, the estimate is based on visual inspection, customer representations, and observed site conditions.

Material changes to inventory, access, mileage, site conditions, or services may result in an adjusted price, and customer agrees to pay any such additional charges.

Packing Services

Packing services are always billed hourly, regardless of whether the move is quoted as flat price or hourly. Packing labor and materials are not included in flat-price moving quotes unless explicitly stated.

This includes packing boxes and wall art, not wrapping furniture. 

Blanket Use Policy

  • If blankets are kept beyond the move, Customer is initially charged for all blankets.

  • If blankets are returned to the office or unwrapped at the destination at a later time. Cost is credited minus $1.50 per blanket per started month.

  • If blankets are used only during the move, no charge applies.

  • Lost blankets will be charged at the full replacement cost per blanket, in addition to any monthly charges if applicable.

4. DEPOSIT, CANCELLATIONS & RESCHEDULING

Deposit Requirement

A deposit of 10% of the estimated total is required to reserve the moving date, payable by credit/debit card only.

Cancellation & Refund Policy

  • Cancellations made more than three (3) business days prior to the scheduled move: 100% of the deposit refunded.

  • Cancellations made at least three (3) business days prior to the scheduled move: 50% of the deposit refunded.

  • Cancellations made less than three (3) business days prior, including the day before and day of the move: deposit is non-refundable.

  • Peak dates (25th–31st and 1st–2nd of any month): cancellation or rescheduling must be ≥3 business days in advance; otherwise 100% of deposit is forfeited.

Refunds are processed within five (5) business days to the original payment method.

Rescheduling

Rescheduling requests are subject to availability and may require pricing adjustments.

5. PAYMENT TERMS & FINAL BALANCE

Interstate / Out-of-State

  • Deposit: 10% at booking

  • After truck is loaded: 50% of estimated total

  • Remaining balance is due upon completion of the move.

Intrastate / Connecticut

  • Deposit: 10% at booking

  • Final balance: due upon completion of the move after final walk-through.

Accepted Payment Methods

  • Cash

  • Bank check

  • Major credit/debit cards (Visa, MasterCard, AMEX, Discover)

Customer authorizes Start Moving LLC to charge the card on file for any unpaid balance one business day after service completion. Unpaid balances may be sent to collections, and Customer agrees to pay all lawful collection costs.

6. ADDITIONAL CHARGES & ACCESS CONDITIONS

Additional charges may apply for:

  • Inventory increases beyond ±5%

  • Additional or undisclosed stairs

  • Long carries exceeding 150 feet (max $300)

  • Waiting time caused by Customer or building management

  • Shuttle services if required

  • Additional mileage beyond the original destination (extra fuel/mileage fees for each 10 miles)

Parking

  • While the Company will be responsible for tickets issued to our vehicles while moving, Customers must comply with all local parking regulations, and any tickets resulting from Customer’s failure to follow such rules may be charged to the Customer.

7. PROMOTIONS, DISCOUNTS & COUPONS

  • Must be applied at time of booking and reflected in final quote

  • Cannot be applied retroactively

  • Competitor quotes may be submitted; Start Moving LLC decides comparability and discount extent

  • Use of promo codes voids referral rewards

  • Discounts may not be combined unless approved

8. PACKING MATERIALS & DELIVERY PENALTIES

  • Three (3) business days’ notice required to cancel/reschedule delivery or pickup of boxes, bins, and packing supplies

  • Failure to meet requirement: $50 penalty

9. CUSTOMER RESPONSIBILITIES & EXPECTATIONS

  • Be present or represented during the move

  • Empty furniture unless packing services purchased

  • Properly pack items using durable boxes; max 35 lbs per box

  • Unplug electronics

  • Secure pets and remove prohibited items

Food & perishables: moved only if packed by Customer; Start Moving LLC not liable for spoilage or illness.
Plants: Intrastate only; max height 6.5 ft / 200 cm; not moved into storage or on long-distance moves.

10. ITEMS NOT MOVED / LIMITATION OF LIABILITY

  • Firearms, hazardous materials, chemicals, illicit substances, live animals, and perishable refrigerated goods not moved

  • Company not liable for: customer-packed items, particleboard/pressboard furniture damage, veneer cracking, internal mechanical failure, TVs not in original boxes, pre-existing damage

Maximum liability: $0.60 per pound per article unless third-party insurance purchased.

11. MOVING INSURANCE & VALUATION

  • Basic coverage: $0.60 per pound per article

  • Optional Declared Value Protection: must be purchased ≥48 hours prior to move

  • Additional fees may apply for higher-value items requiring special packing

  • Three (3) business days required for wooden crates or custom containers

  • Pre-existing damage not covered; refusal to acknowledge may result in cancellation of the service, however the deposit and any amounts paid will not be refunded.

  • Furniture set: compensation limited to damaged item only

12. CLAIMS PROCESS

All claims must be noted at delivery or submitted in writing within 90 days. Include photos and repair/replacement estimates. Start Moving LLC may repair, replace, or settle claims based on depreciated value and applicable limits.

13. FORCE MAJEURE

Not liable for delays or failure due to weather, accidents, mechanical failures, or other events beyond reasonable control.

14. RIGHT TO REFUSE SERVICE

Service may be refused or discontinued for: safety concerns, non-payment, undisclosed hazardous items, or abusive behavior.

15. SEVERABILITY, NO WAIVER & ELECTRONIC SIGNATURES

If any provision is unenforceable, the remainder remains in effect. Electronic acceptance is legally binding.

16. ENTIRE AGREEMENT

This Agreement, together with the signed or electronically accepted estimate/quote and inventory list, constitutes the entire agreement between the parties and supersedes prior discussions.

Customer Acknowledgment:

By signing or electronically accepting the estimate/quote and/or this Agreement, Customer confirms they have read, understood, and agree to all terms.

17. DISPUTE RESOLUTION / BINDING ARBITRATION
Any disputes, claims, or controversies arising out of or relating to this Agreement, including the services provided, shall first be attempted to be resolved informally. If unresolved, all disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), in the state of Connecticut for intrastate moves, or as otherwise agreed for interstate moves. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction. Customer agrees that arbitration under this section is the exclusive remedy for such disputes. Each party shall bear its own arbitration costs unless the arbitrator directs otherwise. This provision applies to all claims, whether contractual, tort, statutory, or equitable.

Please be aware that we retain the right to amend, substitute, or update any portion of these Terms of Service.